Policy

Returns Policy:
At SubStop, we strive to provide you with high-quality food and excellent customer service. If you are unsatisfied with your order, we have a returns policy in place to address any concerns.

Quality Assurance:

We ensure that our sandwiches are prepared with fresh ingredients and meet our quality standards. However, if you believe there is an issue with the quality or taste of your sandwich, please contact us within 30 minutes of receiving your order.

Order Accuracy:

We take great care to ensure accurate order fulfilment. If there is an error or discrepancy with your order, please notify us immediately upon receipt, and we will work to rectify the situation.

Return Process:

To initiate a return, please reach out to our customer service team via phone or email. Provide your order details and a brief description of the issue. Our team will guide you through the return process.

Refund or Replacement: Depending on the nature of the issue, we may offer a refund or a replacement sandwich to ensure your satisfaction. Our team will assess each case individually and strive to find a suitable resolution.

Time Limit:

Please note that returns must be requested within 30 minutes of receiving your order. This time limit allows us to address any concerns promptly and provide you with the best possible solution.

We appreciate your understanding and cooperation regarding our Returns Policy. Our goal is to ensure that every customer enjoys a delightful dining and Delivery experience with Sub Stop. For further assistance or inquiries, please contact our customer service team.